Introduction
Product Design @ Inovalon
During Summer 2024, I joined Inovalon’s Front-end Revenue Cycle Management team as a Product Intern. After the internship, I stayed on the team as a Contract Product Designer through December.
During my time at Inovalon, I worked closely with my mentor and a cross functional team, conducting user research and designing a high-fidelity prototype for Registration Workflow, a new platform aimed at simplifying front-end revenue cycle management workflows to accelerate care access. It was an incredibly rewarding experience that allowed me to grow both professionally and personally.
Internship Announcement Visual
Product Internship
Streamlining Front-End Revenue cycle Management Workflows
Competitive Research
Conducted and synthesized Registration Workflow’s competitors information, creating Excel sheets comparing various products and their features to find areas of opportunity and ways to differentiate our product.
User Research
Developed a client outreach list and conducted 6+ user interviews to uncover pain points in the existing Front-End RCM workflows. Synthesized the insights into actionable design recommendations, which directly informed the creation of the Registration Workflow Platform.
User Interface Design
Streamlined workflows and UI across insurance discovery, eligibility, and demographic verification products. Standardized design patterns to improve consistency, reduced unnecessary steps to increase efficiency, and collaborated with cross-functional teams to ensure seamless integration across products.
Use Case Documentation
Formulated primary use cases for Registration Workflow and Eligibility Verification Pro, ensuring they aligned with user needs and business goals to create a more effective and intuitive platform.
As a Product Intern, I led early research that informed the Registration Workflow platform and enhanced existing products, collaborating with cross-functional teams to deliver impactful, user-focused solutions.
Product Intern Contributions
Internship Final Presentation
Product Designer
Leading the Design of a New Flagship Front-End RCM Product
As a Product Designer, I led the research, design, and usability testing for the Registration Workflow platform, crafting user-centered solutions from wireframes through high-fidelity prototypes. I also supported the team on additional projects, contributing to broader product improvements.
Product Design
Led the end-to-end design of a Registration Workflow, a B2B healthcare Front-End RCM platform serving 14,000+ users. Spearheaded the full design process from wireframing through high-fidelity prototyping in Figma, incorporating user insights and product requirements to create intuitive, user-centered solutions that guided development efforts.
Registration Workflow Dashboard
Registration Workflow Patient Profile
Usability Testing
Facilitated 5+ usability tests to validate and refine design solutions, gathering and synthesizing user feedback and task analysis results. Applied these insights to improve the platform’s usability and overall user experience.
Design System Implementation
Created and implemented a modern design system for Registration Workflow to unify the platform’s visual language. This streamlined development, improved design consistency, and enhanced collaboration across cross-functional teams.
Power BI Data Visualization
Designed and optimized Power BI data visualizations for provider product teams by creating detailed mockups and iterating on designs to improve clarity, usability, and support data-driven decision-making.
Power BI Data Visualization - Product Penetration
Power BI Data Visualization - Whitespace
My Impact At Inovalon
01. Designed the team’s new flagship product, Registration Workflow, establishing a strong foundation for future growth.
02. Improved usability and visual consistency across multiple front-end RCM products, enhancing overall user experience.
03. Provided critical insights that informed product strategy and design decisions, leading to more effective solutions.
04. Increased design consistency and development efficiency through the implementation of a unified design system.
05. Enhanced data clarity and decision-making capabilities for provider teams through optimized Power BI visualizations.
Learnings
Navigating Corporate Design
Working at Inovalon was my first experience in a large-scale corporate environment. It gave me insight into how design decisions ripple across teams and affect the company at scale. I learned to balance creative vision with business priorities, ensuring my work made a meaningful impact.
Lessons Learned
I learned a wide variety of important lessons during my time with Inovalon.
Don’t be afraid to ask questions; speaking up is the best way to learn, especially in a professional environment. Without asking, you will not grow.
Having a grasp on business and customer needs is crucial and helped me make vastly better design decisions.
Tableau and Salesforce are great platforms for visualizing and understanding product trends.
Getting to know your coworkers through coffee chats is an amazing way to built report and expand your connections!
Feel free to email me if you are interested in learning more about my experience at Inovalon.
